This is a humble request for banking executives (the C-Suite types), to try and use their own services as a normal client would have to use them. Just give your support number a call and see what you have to deal with. I have just completed a security check, after two days of trying to reach the right department, only to be told I have failed the security questions. I have never heard of most the accounts, companies, credit cards, etc they asked me about, but I failed the test. I guess some database was bought, probably on the cheap, with BS data and that is viewed as more reliable than me on phone, logged into both my online banking site, and mobile phone app, while on the phone with the banking consultant, answering their questions. This is not a dig at any one bank. I have accounts with all the colours - take your pick. Please don't tell me it's for my own protection. It's for YOUR protection. If your security systems worked, then the much-touted increase in fraudulent transactions and activity would not be possible, and you would not have to keep tightening the screws. Have a wonderful Friday.
